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Quotable Quote

  People are conditioned to believe that error is inevitable. 
Philip Crosby, 'Quality is Free'

 
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All Outcomes Achieved
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Neutral Facilitation Creates Positive Result
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Impossible Agenda Resolved
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Productivity and Accountability Increased
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Disciplined approach
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What customers say

  ... gave us another way to structure and think about our meetings and our individual contribution to them.
Rosemary Killip, Excecutive Office, Building Officials Institute of New Zealand
 

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